Customer service , FAQ & Instructions| Support & Help
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Find the appropriate answer to your question
We have many answers to your questions. Enter a search item and you will quickly obtain the information you are looking for.
Top 5 help topics
Information and bills
Everything you need to know about information, bills and relocation
All the important information concerning personal information, your subscription, how to understand or pay your bill and how to inform us of a move.
My UPC
Managing your own information, bills and payments
Your online customer portal: check bills, change how you pay, update information, change subscriptions or inform us of a move.
Product overview
Do you need help concerning our products? You can find all products and the major help topics here at a glance.
Instructions
Quick guides, videos and detailed descriptions: our instructions are here to help you.
Network status
We inform you about our service restrictions. Register by e-mail or SMS and we will keep you up to date.
Support Community
Ask the community for advice. Read the answers of other customers. Chat to them.
Service Points & Shop
Do you want personal advice? Or to purchase a product on-site? Visit us.
Contact
There are several ways of contacting us. Choose you preferred method.
Save energy
Reduce easily and quickly the power consumption of your add-on devices.
Channel overview
This is where you can find the channel overviews for Mediabox and DigiCard per language region.
Refer a friend
Recommend your products to friends and receive up to CHF 150.–