Customer service , FAQ & Instructions| Support & Help

Support & Help

Search in support

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you are looking for.


Top 5 help topics



Your customer portal: Check invoices, update information or
change your subscription or means of payment.


Data and bills

All important information concerning personal data, invoices and changes of address.


Support Community

Ask others for advice

Read tips from other customers and exchange experiences.
The community is there to help you



Information about order processing, installing our products and helpful tips for new customers.


Channel overview

This is where you can find the channel overviews for Mediabox and DigiCard per language region.



Replay lets upc cablecom customers watch TV programmes broadcast in the last 30 hours on 77 channels, 27 of those in HD.


Announce moving online

Take your products with you to your new home.
Only a few easy steps are necessary.


My UPC – one account, many possibilities

Watch TV when you're on the go!

With Horizon Go and your My UPC password.
And there are even more advantages for you:

  • Wi-Free
  • Replay
  • Cost controls
  • Subscription adjustments