Contact, customer service | Support & Help

Do you wish to get in touch with us?

You can contact us in a number of ways. Simply select the method that is best for you.

 

Call us

Order products

Do you require advice about our products or wish to place an order? Call us.




Mon-Fri
Sat
0800 46 46 46 *
08.00 - 20.00
10.00 - 18.00



When calling from abroad: Dial +41 800 46 46 46

* freephone

Administration

Do you have a question about your bill or subscription? We'll happy to assist you.

 

 


Mon-Fri
Sat
0800 66 88 66 *
08.00 - 19.00
09.00 - 13.00

 

 

When calling from abroad: Dial +41 800 66 88 66

* freephone

Loss of SIM card & blocking
7 x 24 h 0800 66 88 66 *

 

When calling from abroad: Dial +41 800 46 46 46

* freephone

Technical helpdesk

Do you have technical questions or need assistance with Installation? Our team will be happy to help you.

 

 

Internet/Phone:
Mon-Fri
Sat-Sun
0800 66 88 66 *
08.00 - 22.00
10.00 - 18.00

 

 

Mobile:
Mon-Fri
Sat-Sun
0800 66 88 66 *
08.00 - 22.00
10.00 - 20.00

 

 

Digital TV:
Mon-Sat
Sun
0800 66 88 66 *
08.00 - 22.00
10.00 - 22.00

 

 

Cable TV:
Mon-Sun
0800 66 88 66 *
08.00 - 22.00

 

 

When calling from abroad: Dial +41 800 66 88 66

* freephone

 

E-mail us

Contact form

Send emails easily via the contact form.

 
 
 

Ask the community for advice

Many questions can be answered in the community

You can talk to other customers here, tell us your opinion and get quick answers to tricky questions.

Write us a letter

Some matters are best sent to us by letter, e.g. a service transfer or cancellation.


Postal address:
upc cablecom GmbH
Industriestrasse 19-21
8112 Otelfingen

Send us your Tweet

We also reply to requests via Twitter. Send us a tweet or follow us on Twitter.

Visit us

Would you like to receive personal assistance at one of our Service Points?

You find all Service Points on the Map.

Home installation

Would you like personal assistance with installing our products?

Click here for free advice over the phone or to arrange for one of our technicians to perform installation in your home.

 
 

FAQs

 
 

Find answers quickly

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