Contact | Support & Help

Contact us

 

Technical Support For installation & use, disruptions, etc.

Helpful topics

Your setup ID

Here you will find your installation code for receiving digital TV.

 

Instructions

Videos, quick guides and detailed instructions for your products.

 

Network status

Our free service informs you about disruptions in your area.

 

 
 
Answers to frequently asked questions
 
 
 
 
Call us

0800 66 88 66 *

 

Internet/Phone:  
Mon. - Fri.
Sat. - Sun.
08.00 - 22.00
10.00 - 18.00

 

 

Mobile:  
Mon. - Fri.
Sat. - Sun.
08.00 - 22.00
10.00 - 20.00

 

 

Digital TV:  
Mon. - Sat.
Sun.
08.00 - 22.00
10.00 - 22.00

 

 

Cable TV:  
Mon. - Sun. 08.00 - 22.00

 

From abroad:
+41 800 66 88 66

 

* free

 
 
Ask the Support Community

Read tips from other customers and ask the Community for advice.

 
 
Send us an e-mail

Send e-mails simply using our contact form.

 
 
Request a visit from a technician

Our technicians will help you with the initial installation of your products.

 
 
Send us a tweet

Our Support staff tweet from Monday to Friday between 8 am and 6 pm.

 
 
 
 
 

Administrative Support For moving, changing subscription, etc.

Helpful topics

Tell us your new address

Tell us your new address online.

 

My UPC

Manage your products and contact details online whenever you want.

 

All about your subscription

Here you will find information about your bill, contract and personal details.

 

 
 
Answers to frequently asked questions
 
 
 
 
Call us

0800 66 88 66 *

 

Mon. - Fri.
Sat.
08.00 - 19.00
09.00 - 13.00

 

 

Loss of SIM card & blocking:
7 x 24 h 0800 66 88 66 *

 

From abroad:
+41 800 66 88 66

 

* free

 
 
Ask the Support Community

Read tips from other customers and ask the Community for advice.

 
 
Send us an e-mail

Send e-mails simply using our contact form.

 
 
Send us a tweet

Our Support staff tweet from Monday to Friday between 8 am and 6 pm.

 
 
 
 
 

Questions about your bill

Helpful topics

Bill overview in My UPC

You can view your bills online and print them out at any time.

 

All about your bill

Here you will find useful information related to your bill.

 

 
 
Answers to frequently asked questions
 
 
 
 
Call us

0800 66 88 66 *

 

Mon. - Fri.
Sat.
08.00 - 19.00
09.00 - 13.00

 

From abroad:
+41 800 66 88 66

 

* free

 
 
Ask the Support Community

Read tips from other customers and ask the Community for advice.

 
 
Send us an e-mail

Send e-mails simply using our contact form.

 
 
Send us a tweet

Our Support staff tweet from Monday to Friday between 8 am and 6 pm.

 
 
 
 
 

Order products Order additional options, switching bonus etc.

 
 
Helpful topics

All products at a glance

All information about television, Internet, telephone & mobile.

 

Change or extend your subscription

You can make changes yourself in My UPC at any time.

 

Switching to UPC

Everything you need to know about switching to upc cablecom quickly and simply.

 

 
 
Answers to frequently asked questions
 
 
 
 
Call us

0800 46 46 46 *

 

Mon. - Fri.
Sat.
08.00 - 20.00
10.00 - 18.00

 

From abroad:
+41 800 46 46 46

 

* free

 
 
Send us an e-mail

Send e-mails simply using our contact form.

 
 
 
 

By post Returns, forms, letters

Answers to frequently asked questions
 
 
upc cablecom's postal address

upc cablecom GmbH

Postfach
8021 Zürich

 
 
Returns are simple

Save yourself the journey to the post office – we will collect the parcel from your home.

 
 
 
 
 
 

My UPC: Benefit now!

Get the full package! With a My UPC login you can use Replay or Wi-Free, watch TV while you're out and about and manage your data.

 
 

Community

Ask the community for advice. Read the answers of other customers. Chat to them.

 
 

Twitter

We also answer your questions via Twitter. Send us a tweet or follow us.